Healthcare Service
We provide end-to-end services supported by strong horizontal technology and operational competencies. We have domain expertise in all aspects of healthcare and pharmaceutical services.
Banking & Financial Services
Today’s customers are looking for modern solutions for handling their financial service needs. We help banks, fintech, and payment service providers enhance and transform all aspects of the customer lifecycle with innovative operational and technology solutions.
Travel, Transportation & Tourism
AI- and insight-infused solutions anticipate this reality to keep things nimble and agile in the Travel, transportation, and Tourism landscape in uncertain global times.
Reap the Benefits of Outsourcing Customer Care
Google, Alibaba, and Skype all choose to outsource solutions to get access to a unique pool of skills and talents, solve capacity issues, and improve service quality. “Connect Global Phil. Inc. is a CARE outsourcing company”.
Cost Savings
You don’t have to pay a fixed salary or employee benefits when you choose to outsource. You don’t need to provide your customer service representatives with office space or specialized equipment, saving you extra bucks.
Reduced Workload
Small business owners wear many hats at the same time. Outsourcing customer service, can free up you and your employees’ time and allow everyone to focus on larger sales drivers like marketing and sales rather than responding to customer calls and emails.
After-Hours Coverage
Many customers expect to be able to reach companies’ customer care departments during off-hours. Outsourced customer support representatives will be available 24/7 if that is something that your customers value about your business.
Our Mission
As the Customer Service Telephone Facility for Star power Communications, we are committed to:
- Assuring the highest standards of Quality through the delivery of accurate and professional customer service within a Reasonable Cost and Timely manner to all of our clients (both internal and external).
- Constantly seeking new methods and challenges to enhance our Performance Standards by providing our employees with the best Training programs, possible, the proper Tools and Equipment needed to get the job done, Recognition and Reward for outstanding performance, and Input into development and implementation of Performance Standards.
- Fostering Teamwork and Cooperation throughout the entire department by creating and maintaining an Open Environment in which all of our employees have an Opportunity to express their ideas and voice opinions
Our Plan
Enhance Customer Care is dedicated to providing “world class” customer service through problem ownership, actions and accountability to the continuous improvement process.
Our Vision
Build enduring value and relationships by providing timely solutions for the customer.
Core values
- WE treat each other with respect and dignity
- WE seize opportunities through creativity, innovation and intellignet risk taking.
- WE challenge ourselves and others by questioning boundaries and continually advancing to meet the customer’s needs.
- WE encourage finding a better way to exceed the customer’s expectations.
- WE believe that remaining positive and looking ahead are essential parts of achieving our goals.
- WE create a healthy work environment through open communication and the exchange of ideas.
- WE hold each other accountable for our contributions to the team.